My prints and vinyl stickers are printed in-house by myself. Certain specialty products such as holographic stickers, keychains, and others use third-party manufacturers. They are sent to my location so I can pack and fulfill them.

Apparel and other products listed as "made to order" in the description are printed and fulfilled in the manufacturer's warehouse, so I'm not able to be hands-on with made-to-order items.

If you see this symbol, your product was made to order. While some products are ordered or made in bulk and kept as stock, made-to-order items are produced as the order is placed. So when you make an order, my manufacturer gets a notification and gets to work producing your order right away. Since these items are not premade, they may take a little longer to reach you, so please be patient. Made-to-order items also reduce environmental impact, since excess products are not made in bulk!

If your order contains both ready-to-ship items and also made-to-order items, those items are arriving from two different locations and must ship separately. In this case, you will receive two or more packages, so if you only receive part of your order, please be on the lookout for the other part of it soon!

Once an order leaves my warehouse and is on its way to you, it's in the hands of the USPS. If you received a tracking number with your order, you can refer to that for a more specific estimate. If it's been more than 30 days since you ordered and you think your item may have been lost in the mail, please reach out.

I do my best to ship out items as fast as I can, usually within 1-3 business days. Once the item is shipped, it may take up to a week for domestic (US) orders to reach you. International orders may take longer.
Please note that due to USPS delays caused by COVID-19, orders may take longer to arrive.

Sticker orders are shipped with letter mail and do not receive a tracking number. Prints and larger items (or stickers that ship with larger orders) will receive a tracking number once the order has been shipped. Please reach out with your order number if you did not receive a tracking number on a non-letter-mail order. You can also log in to your account, if you made one during checkout, to view your orders.

If your order contains both ready-to-ship items and also made-to-order items, those items are arriving from two different locations and must ship separately. In this case, you will receive two or more packages, so if you only receive part of your order, please be on the lookout for the other part of it soon!

If there is something wrong with your order, please reach out to me within 14 days of the receipt of your order. Please note we cannot be responsible for:
- Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
- Damage to the products arising after delivery to you.
- Buyer's remorse
- Wrongly ordered sizes for made-to-order products. We make everything on-demand, so requesting a size exchange would mean producing an entirely new product. Please note that all garments have a size guide attached to them, so consult that before ordering and size up if you are between sizes.

Due to issues applying for VAT, I can only take UK and EU orders via my Etsy shop. If there are any listings here that you don't see over there, let me know and I'll list them as soon as I can!

I do my best to make sure I'm using sustainable packaging such as cardboard mailers and glassine bags that can be recycled. I do have some overstock plastic sleeves that I will be using before switching over to larger glassine bags for prints. I also order in small quantities, so I don't create excess waste.

Made-to-order items help keep my business sustainable, since garments are not made unless they are ordered.

Please see my personal commissions page for commission availability and terms.

Please email me with any questions at contact@madameberry.com